Remodelling public sector services through Innovative work behaviour : the role of new public management and public sector awards

dc.contributor.advisorFairhurst, Keith
dc.contributor.emailichelp@gibs.co.zaen_US
dc.contributor.postgraduateNtshebe, Nokulunga
dc.date.accessioned2025-04-15T08:00:14Z
dc.date.available2025-04-15T08:00:14Z
dc.date.created2025-05-05
dc.date.issued2024-11
dc.descriptionMini Dissertation (MBA)--University of Pretoria, 2024.en_US
dc.description.abstractThis study investigates the dynamics of innovation within public sector organisations, focusing on how structured management practices and employee empowerment can enhance performance. Grounded in the New Public Management (NPM) framework and recognizing the role of Public Sector Awards in promoting innovative practices, the research highlights the urgency for innovative solutions in response to evolving societal needs, especially as public entities strive to meet the United Nations Sustainable Development Goals (SDGs) by 2030. Utilizing qualitative interviews with public sector award recipients for innovative projects, the study reveals critical factors that facilitate Innovative Work Behaviour (IWB) while identifying significant barriers to its implementation. Key findings emphasize the importance of stakeholder collaboration, supportive leadership, and aligning performance measurement with citizen feedback. The study employs the business model canvas as a recommendation model to transform public sector service delivery, integrating NPM strategies to create a more private-sector-like efficiency and responsiveness. However, a notable limitation of this research is its lack of direct assessment of citizen satisfaction as an indicator of public sector effectiveness. Future research should explore this relationship more thoroughly, investigating how innovations translate into tangible improvements in citizen experiences. This research not only contributes to the understanding of innovation in public administration but also offers practical insights for enhancing service delivery, equipping public organisations to navigate complex challenges in a rapidly changing environment.en_US
dc.description.availabilityUnrestricteden_US
dc.description.degreeMBAen_US
dc.description.departmentGordon Institute of Business Science (GIBS)en_US
dc.description.facultyGordon Institute of Business Science (GIBS)en_US
dc.description.sdgSDG-08:Decent work and economic growthen_US
dc.description.sdgSDG-09: Industry, innovation and infrastructureen_US
dc.description.sdgSDG-16:Peace,justice and strong institutionsen_US
dc.description.sdgSDG-17:Partnerships for the goalsen_US
dc.identifier.citation*en_US
dc.identifier.otherA2025en_US
dc.identifier.urihttp://hdl.handle.net/2263/102072
dc.language.isoenen_US
dc.publisherUniversity of Pretoria
dc.rights© 2024 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subjectUCTDen_US
dc.subjectNew Public Managementen_US
dc.subjectPublic Sector Awardsen_US
dc.subjectPublic Sector Innovationen_US
dc.subjectBusiness Model Canvasen_US
dc.titleRemodelling public sector services through Innovative work behaviour : the role of new public management and public sector awardsen_US
dc.typeMini Dissertationen_US

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Ntshebe_Remodelling_2024.pdf
Size:
1.09 MB
Format:
Adobe Portable Document Format
Description:

License bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description: