The effects of inclusive leadership behaviour on the turnover intention of knowledge workers

dc.contributor.advisorMeintjes, Anel
dc.contributor.emailichelp@gibs.co.zaen_US
dc.contributor.postgraduateNtulini, Mncedisi Xolani Tamayi
dc.date.accessioned2025-04-15T08:03:17Z
dc.date.available2025-04-15T08:03:17Z
dc.date.created2025-05-05
dc.date.issued2024-11
dc.descriptionMini Dissertation (MBA)--University of Pretoria, 2024.en_US
dc.description.abstractThe knowledge-based economy has created circumstances where knowledge held by employees is an asset that a firm can use to create and sustain a competitive advantage. Despite this increased attention to knowledge and knowledge management, the retention of knowledge workers remains a challenge. Increasingly, employers are turning to inclusiveness to realise the best out of their knowledge workers. This research investigated the impact of inclusive leadership on the turnover intention of knowledge workers in South Africa. The researcher conducted 11 in-depth semi-structured interviews to explore how inclusive leadership behaviours, such as creating a supportive environment, promoting fairness, involving employees in decision-making, soliciting different perspectives and showing appreciation, influence employees’ sense of workgroup inclusion. Through a phenomenological study, it was found that inclusive work behaviours reduce the likelihood of turnover intention among knowledge workers. It was also found that showing appreciation and creating a perceived environment of support had the most impact on knowledge workers' turnover intention. The study provides insights into how these leadership behaviours can reduce turnover intention, thereby helping organisations retain valuable knowledge workers and maintain a competitive advantage.en_US
dc.description.availabilityUnrestricteden_US
dc.description.degreeMBAen_US
dc.description.departmentGordon Institute of Business Science (GIBS)en_US
dc.description.facultyGordon Institute of Business Science (GIBS)en_US
dc.description.sdgSDG-04:Quality Educationen_US
dc.description.sdgSDG-08:Decent work and economic growthen_US
dc.description.sdgSDG-09: Industry, innovation and infrastructureen_US
dc.identifier.citation*en_US
dc.identifier.otherA2025en_US
dc.identifier.urihttp://hdl.handle.net/2263/102077
dc.language.isoenen_US
dc.publisherUniversity of Pretoria
dc.rights© 2024 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subjectUCTDen_US
dc.subjectInclusion Leadershipen_US
dc.subjectKnowledge Workersen_US
dc.subjectTurnover Intentionen_US
dc.subjectSocial Exchange Theoryen_US
dc.titleThe effects of inclusive leadership behaviour on the turnover intention of knowledge workersen_US
dc.typeMini Dissertationen_US

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