Knowledge management

Abstract

The emergence of the Information Age necessitates the need to manage the organisation’s knowledge asset. The competitive advantage of the organisation depends on the quality of the organisation’s knowledge asset and the successful exploitation of it. Knowledge management aims at leveraging this explicit and tacit knowledge asset to the collective benefit of the organisation by developing an infrastructure to facilitate knowledge processes. Elements such as company know-how, employee competence, the internal knowledge market and client perceptions guide knowledge management initiatives within organisations.