Exploring user-centric training and service enhancement in library digital platforms

Abstract

In today's digital age, libraries must adapt to provide accessible and user-friendly platforms for information and knowledge sharing. This presentation explores strategies to maximize user engagement and improve service delivery in library digital platforms. The first part highlights the importance of user-centric training to empower patrons with the skills needed to navigate complex digital environments. By tailoring training programs to individual needs, libraries can ensure a seamless and enriching experience. The second part emphasizes the integration of user experience (UX) design principles in library platforms. Through intuitive navigation, clear information architecture, and responsive design, libraries can create visually appealing and efficient environments, leading to increased accessibility, improved information retrieval, and greater user satisfaction. Additionally, the presentation explores the benefits of incorporating gamification into learning. By using game design elements in training modules, libraries can make the learning process interactive and enjoyable, resulting in higher user participation and knowledge retention. By combining user-centric training, UX design principles, and gamification strategies, libraries can fully leverage their digital platforms, enrich the educational experience for patrons, and reinforce their role as a key facilitator of accessible knowledge dissemination.