Unravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class market

dc.contributor.authorMokonyama, Mathetha
dc.contributor.authorLehasa, S.
dc.contributor.otherSouthern African Transport Conference (29th : 2010 : Pretoria, South Africa)
dc.contributor.otherTransportation Research Board of the National Academies (TRB)
dc.contributor.upauthorVenter, C.J. (Christoffel Jacobus)
dc.date.accessioned2010-09-06T09:08:05Z
dc.date.available2010-09-06T09:08:05Z
dc.date.issued2010-08
dc.descriptionThis paper was transferred from the original CD ROM created for this conference. The material was published using Adobe Acrobat 8.0 Technology. The original CD ROM was produced by Document Transformation Technologies Postal Address: PO Box 560 Irene 0062 South Africa. Tel.: +27 12 667 2074 Fax: +27 12 667 2766 E-mail: nigel@doctech URL: http://www.doctech.co.zaen_US
dc.description.abstractPaper presented at the 29th Annual Southern African Transport Conference 16 - 19 August 2010 "Walk Together", CSIR International Convention Centre, Pretoria, South Africa.en_US
dc.description.sponsorshipCD sponsored by TRANSNETen_US
dc.format.extent12 pagesen_US
dc.format.mediumPdfen_US
dc.identifier.citationMokonyama, M, Lehasa, S & Venter, CJ 2010,'Unravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class market', Paper presented to the 29th Annual Southern African Transport Conference, South Africa, 16-19 August.en_US
dc.identifier.isbn9781920017477
dc.identifier.urihttp://hdl.handle.net/2263/14790
dc.language.isoenen_US
dc.publisherDocument Transformation Technologiesen_US
dc.relation.ispartofSATC 2010
dc.rightsUniversity of Pretoriaen_US
dc.subjectPublic transport usersen_US
dc.subjectMiddle classen_US
dc.subjectQualitative surveyen_US
dc.subjectTshwane businessen_US
dc.subjectCar ownersen_US
dc.subjectPersonal hygieneen_US
dc.subject.lcshTransportation
dc.titleUnravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class marketen_US
dc.typePresentationen_US

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