The impact of technological adoption on the supply chain resilience of SMEs

Abstract

The supply chains across the globe are experiencing growing disruptions; nevertheless, small and medium-sized enterprises (SMEs) are more prone to such disruptions due to resource shortages and limited technology. The following study explored how the adoption of new technologies influences supply chain resilience in South African SMEs, as it relates to the technology acceptance model (TAM) and the theory of supply chain resilience. A quantitative, cross-sectional research design was used, whereby data were gathered from 147 individuals in decision-making positions related to supply chain, operations, and technology within South African SMEs. Results of regression and mediation analyses showed that technology use was the greatest predictor for supply chain resilience (β = 0.722, R² = 0.521). As such, perceived usefulness affected resilience only through behavioural intention, whereas perceived ease of use had a direct effect and was indirectly mediated on resilience. A noticeable attitude–behaviour gap was evident, whereby the SME manager acknowledged the value of technology but could not translate this belief into sustained implementation. The insights extend TAM to outcomes related to supply chain resilience and provide actionable recommendations for policymakers and SME managers, aiming to enhance their supply chain capabilities through strategic technology adoption interventions.